Strategy

Pennon Group Board’s strategy is to promote the success of the Group for the benefit of its shareholders through its focus on water and sewerage services, waste management, recycling and renewable energy.

In pursuit of its strategy the Group aims to be a pre-eminent provider of customer services to high standards of quality, efficiency and reliability whilst having regard to a wide range of matters including:

• the impact of its operations and activities on the community and the environment
• the maintenance of high standards of business conduct
• the need to foster business relationships with suppliers, customers and other key persons important to the success of the Group
• the likely long-term consequences of any decisions
• the interests of employees.