We believe the best decisions are made when everyone has a voice. That’s why we maintain regular, open dialogue with our stakeholders, from customers and community groups, to regulators and environmental partners. These conversations are not a formality, they are a vital part of how we shape our strategy, make decisions, and deliver meaningful outcomes. By listening closely to what matters to our stakeholders, we can respond effectively, and ensure our actions deliver real value to the communities we serve.
The priority is to build long-lasting relationships, providing clear communication routes into the business. For time-limited stakeholder relationships arising from local projects, the Community Liaison Team follows agreed procedures to identify stakeholders and develop appropriate communication approaches, actively engaging local communities early on. Engaging with all stakeholders is essential, particularly given national and global issues faced by the water sector.
The Group carefully considers decisions impacts on stakeholders and listens to their views, as companies face scrutiny around environmental impacts. Customer engagement is of particular interest, with the WaterShare+ panel and Bristol Water Challenge Group chairs regularly attending Board meetings to provide customer feedback during the PR24 process.
For more information on how we engage with each of our stakeholders across Customers, Communities, People, Suppliers, Investors, Regulators and Policy makers, read pages 22-31 of our Annual Report and Accounts 2024/25.